One stop Shop. Printer, Copier, Repair, Lease and Rental. Service and Maintenance.

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Copier Exchange specializes in servicing and supporting all major brands and types of computer printers, copiers, faxes and scanners. We are proud of our outstanding reputation for superior technical competence and excellence in customer service. Our service and support programs will reduce your total cost of printing, maximize printer usage and extend the useful life of your printers, copiers, faxes and scanners.

Copier Exchange support staff consists of certified/trained senior technicians with many years of printer, copier, fax and scanner repair experience. Our service philosophy also includes professional account management and reporting to assure rapid, responsive problem resolution.

	Managed Print Services PSC Service Overview Bank Service Overview Healthcare Service Overview Printer Sales & Consumables

Printers we support Brother, Canon,Fujitsu, Genicom, Hewlett Packard, HP, IBM, Intermec, Kentec, Kyocera, Lexmark, MicroPlex, NCR, Okidata, Output Technology, Printek, Printronix, PSI, QMS, Sato, Source Technologies, Tally, Tektronix, Texas Instruments, Troy, Unisys, Xerox, Zebra, and others.
Copiers we support Canon Copystar Konica Minolta Ricoh Savin Toshiba
Scanners we support Canon Fujitsu Hewlett Packard Panasonic

Service Level Agreements Copier Exchange offers a wide range of Service Level Agreements to meet both your response time requirements and your budget. We also offer Consumables Cost Management services designed to identify and reduce your total cost of printing. Onsite service level agreements Depot service level agreements Printer refurbishment Warranty service Warranty upgrade programs Consumables cost management services Service history analysis and reporting Printer inventory management and reporting Printer installation and user/technical training services	Application Analysis Our expertise also includes analyzing printer and document scanner applications. We will assist you in selecting the best printer or scanner, for the application and budget. Our Core Competencies include: Monochrome and Color Laser printers Solid Ink Color Printers MICR Printers Continuous Form Laser Printers Wide-format Printers (plotters) Impact Printers – Desktop and Line Printers Monochrome and Color Label Printers Passbook Printers Receipt and Transaction Printers Mobile Printers Document Scanner
Onsite Maintenance Contracts
For total “Peace-of Mind” our annual onsite Unlimited Call Contract (UCC) offers you: Full coverage on all repair parts and labor Guaranteed annual fixed price per printer User maintenance service (PM kits) is also included on most printers Priority response commitments of 4hr., 8hr. or Next Business Day (NBD) Preventive maintenance/cleaning service Loaner printers available Responsive phone tech support Service history reporting Inventory reporting


Per-Call Service
You don’t need a contract to use our printer, copier, fax or scanner repair services. Just call us at 702-538-8882 or email Info@thecopierexchange.com We accept Visa, MasterCard, and American Express.
Preventive Maintenance Service
Preventive Maintenance will maximize equipment usage, minimize expensive repairs and extend the useful life of your printers, copiers, faxes and scanners. Although Preventive Maintenance is included in many of our support programs, we also offer our Preventive Maintenance/Cleaning service on a flat-rate basis for equipment that is not covered under a contract. We will also provide you with reporting of each printer’s location, IP address, serial number, total page count and User Maintenance Kit remaining life. Actual Preventive Maintenance/Cleaning procedures varies by model but includes: Discuss any problem issues with user Remove toner, paper dust from fuser Check and clean job Off-Set, switchback, duplex assemblies and auxiliary paper trays Replace/clean filters Clean image transfer assembly Inspect/clean/replace pick-up roller Lubricate printer with appropriate high-temperature grease Inspect/clean/replace exit rollers Thoroughly clean the electronic bay of the machine, using a vacuum and compressed air Tighten or replace screws and check grounding straps Inspect/clean/replace separation pads and rollers Clean and lubricate fan assembly Inspect and clean registration assembly Inspect and clean beam-to-drum optical path Clean printer inside and out


Warranty Upgrade Programs
Today, most printers, copiers, faxes and scanners are sold with a return-to-factory or authorized service center warranty. This requires shipping the unit (with the correct packing materials) to the designated repair facility. Our Warranty Upgrade program upgrades this warranty to an onsite warranty so all repairs are done at your location.
Cost-per-Cartridge Plan
Cost-per-Cartridge offers priority on-site support for your laser printers – onsite service, preventive maintenance . . . and all consumables – all included in the cost of the consumables. There is no additional charge for any service parts or labor. Total Laser Care includes: Full coverage on all repair parts and labor All toner and consumables Preventive Maintenance/cleaning service User maintenance service (PM kits) Toner Inventory Management and Reporting Disposal of used empty toners Priority response (NBD) Loaner printers available Responsive phone tech support Service History Reporting Printer Inventory Reporting
Cost-per-Print Plan
A cost-per-print program takes the guesswork out of the cost of printing by making per-page rates and total costs fixed and budgetable. It is based on a predetermined per-page rate to manage your print environment. Cost-per-Print laser printer service plans include all maintenance costs and all consumable supplies – such as toners, developers, and fuser kits. Billing is based on the actual number of pages printed. Page counts are automatically collected on a monthly basis. With Printer Support Corp. you never pay for unused volume, you only pay for what you print. PagePack is a managed print cost service that will guarantee your total cost of color printing regardless of print page density on your Xerox printers. This plan includes all supplies and service – all at one guaranteed monthly cost-per-print. With all supplies included at a fixed price per page, you don’t need to worry about print area coverage on your documents. You benefit from predictable invoicing, allowing you to accurately budget your print costs. We will help you determine a PagePack Service and Supplies Plan that suits your needs. Any page volume over and above the low plan minimum is charged at a flat rate per page. PagePack Assistant monitoring – simply use the unique PagePack online tool to order supplies when you need them and they will be delivered direct to your door.
Copier Exchange Lease and Rent
Here’s How Our Managed Print Services Work: Discovery: First, we electronically audit all your networked printers, faxes and copiers. We identify print volumes, consumables costs, maintenance costs and other printing costs such as outside printing. We also gather additional information such as I.P. addresses, firmware levels, printer utilization percentages, and current consumables levels. In essence, we identify all your printing costs. Analysis: Next, we analyze these costs and establish an average cost-per-print of the total pages you output per month, categorizing this data by printers, copiers, faxes, etc. Printer usage surveys detail each printer’s page output volume (recent and lifetime) as well as consumables usage and associated actual costs. This financial and operational analysis will summarize the issues and costs associated with your current methods of document production and distribution. Strategic Plan: Then, we provide you with a detailed strategic plan for reducing, and managing, your printing costs and increasing the efficiency of your print assets. This plan also provides for the automatic remote monitoring of all your networked printers and copiers for toner levels, error codes and maintenance alerts. It also includes scheduled reporting on printer usage, costs and repair information to measure the attainment of the plan’s goals. Implementation: We then collaborate with you to establish an implementation plan, and schedule the implementation of the recommended strategic plan. Periodic Review: Following the implementation we will meet with you periodically to review and analyze the progress of the strategic plan towards attaining the specified goals and cost savings.
Installation Services
Installation service includes: Delivery and unpacking Resolution of DOA and warranty issues Configuration and basic Installation * Operator Training Removal of packing materials Removal and disposal of obsolete equipment * basic setup



Our depot repair facility is staffed with highly trained technicians. Each printer, copier, fax or scanner is not only repaired for the reported problem, it also receives a preventive maintenance/cleaning service according to factory specifications. We offer: Quick turnaround – average 3-4 days Factory parts Firmware upgrades Preventive maintenance/cleaning service Product refurbishment Pickup/delivery service available within 50 miles of Boston, MA






Certified Pre-Owned Printers
Serious about saving you money.Enjoy the confidence of purchasing certified pre-owned printers from The Copier Exchange. Each certified pre-owned printer is reconditioned to ensure that it performs to the standards of a newly manufactured product. Certified pre-owned printers include a full warranty and are eligible for any of our service plans. Certified pre-owned printers are subject to availability so please contact us for further details.

Printers we support

Copiers we support

Scanners we support

Service Level Agreements

Application Analysis

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